7/29/2023 0 Comments Anydesk app for pc![]() While it is in their terms and conditions, requiring 3 months notice to cancel a renewal prior to the renewal date to me is incredibly unreasonable. Instead of showing some sense of flexibility with their lack of response (which if I heard back from them in time would have given me time to cancel my other software and pay them and use their software).Īs a customer, they want me to be fine with them taking an unreasonably long time to respond to billing questions, yet as a company they are incredibly rigid and not willing to show any flexibility with customers - especially as we try and come out of a pandemic! They new I wasn't using the software for the months of trying to get them to answer and clarification. A week or two later I would get a response back basically saying nope - I owe them money. I asked them to be flexible since I had waited forever for them to actually respond to me (never were my emails ever directly responded to). Eventually (now months after my initial email) I got a response telling me that because I didn't let them know 3 MONTHS prior to the renewal date that I wanted to cancel that I had to pay the bill and couldn't cancel until the following year! Since they do not have a direct line to their billing department, I called their sales department and was told to make a ticket. Good Software, Horrific Customer Support, Greedy Cancellation Policy!!!!!! ![]()
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